This policy covers what businesses buy from Cite at joincite.com: the Standard plan, sponsored placements, and the fee for ticketed events once it starts. Purchases made inside the Cite app go through the App Store or Google Play and follow Apple’s or Google’s refund process, not this one.
1. Who handles your payment
Cite sells these plans directly. Your card payment is processed by HandyPay, and your receipt and card statement show Cite.
Refunds are paid by us, back to the card or account you paid with.
2. The Standard plan (US$30 a month)
- 30 days to change your mind. If Cite is not right for your business, ask within 30 days of your first payment and we will refund it in full.
- Cancel any time. Use Cancel plan in your dashboard. Your plan runs to the end of the month you have paid for and you are not charged again. After those first 30 days we do not refund part of a month.
- Charged in error. If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full whenever you tell us.
3. Sponsored placements (US$15 a week)
A sponsored week starts when you pay, so once it is showing on the map it is not refundable, with these exceptions:
- It never showed. If every slot near you had been taken by the time your payment arrived, we start a full refund automatically. You do not need to ask.
- We took it down early. If we remove a placement for any reason other than a breach of our Terms, we refund the days it did not show.
- Your line was not approved. Your business name shows for the week instead, and you can write a new line at any time. This on its own is not a reason for a refund.
4. Ticketed events (not charged yet)
When the event fee starts, it will be billed after your event. If a bill counts the wrong tickets, tell us within 14 days of receiving it and we will correct it or refund the difference.
5. How to ask for a refund
Email cite@joincite.com or call +1 (876) 237-9984 with the email address you paid with and what you bought.
Once a refund is approved it goes back to the original payment method. How long it takes to appear depends on your bank.
6. Your rights
Nothing in this policy takes away any right to a refund you have under the law where you live.
7. Who we are
Cite is owned and operated by Valare 2K. Questions about this policy can be sent to cite@joincite.com.